Can Hospitals Truly Rely on Conversational AI?

The decade has witnessed a complete transformation in people’s perspectives about voice technology. The voice assistants have been integrated into almost every part of people’s lives today and also the next decade of voice assistants is likely to observe as much change as the last ten years. According to Forbes, more than 50% of all searches by 2021 will be voice-driven, and thus voice is likely to be the future of web searches and beyond. Messaging platforms that have a voice interface are becoming consumers’ preferred way to interact. A huge number of consumers are already using voice assistants as they feel comfortable using this solution in their daily lives.

While voice has seen massive growth and acceptance in almost all the business sectors, the healthcare sector has been a little gradual to embrace voice due to some vital factors like privacy, security, reliability, and most importantly, compliance with HIPAA (the Health Insurance Portability and Accountability.

However, the high volume of information involved and the hands-free nature of the technology makes Voice assistants a natural fit for the health care industry. Apart from this, there are several reasons how voice will prove ‘a must thing’ in healthcare .

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